Account Manager French and Portuguese, London, UK

ATC Recruitment Worldwide is currently working with an Insurance broker company based in London. Our client is currently looking for an Account Manager French and Portuguese Speaker with experience within the insurance industry.


Duties and Responsibilities

  • Ensure that you are compliant with the firms’ procedures and compliance manuals.

  • Deal and log all Warranty enquiries in a swift and professional manner.

  • Provide quotations within the published rate guide.

  • Refer quotations falling outside published rates to the Sales and Marketing Manager.

  • Follow up all warranty quotations.

  • Maintain and develop strong relationships with warranty customers.

  • Process warranty documentation.

  • Deal with the general day-to-day administration and management of the warranty database and websites.

  • Assist with developing warranty database and websites.

  • Make sure that all filing is up to date.

  • Attending manufacturer/dealer visits within the UK and Abroad.

  • Maintaining the Warranty Database with all current information contacts/quotes/dealer logs.

  • Monitoring and chasing outstanding invoices.

  • Assist in developing promotional material and ideas.

  • Translation of dealer guides, coverage sheets, Terms & Conditions, Marketing Materials, claims queries

  • Liaise with claims engineers regarding dealer queries, repair issues, claims/appeals processes

  • Monitoring all communication from clients using various web boxes

  • Contacting of dealerships about promotional offers/ mandatory registrations, following up on possible changes of machine locations that qualify for an offer

  • Assisting dealerships regarding the accessing of their extended warranty websites, training dealers regarding the use of the extended warranty websites (generating of quotations/registrations/entry of claims)

  • Ensure that learning and development issues arising from any appraisal, assessment or needs analysis are dealt with in a manner prescribed by your supervisor.

  • Ensure to the best of your ability that all Performance targets set by the Management are met

Essential IT Skills

Minimum Intermediate level with pack office and MS Access

Soft Skills

  • Be able to liaise with colleagues and work supportively and jointly when appropriate.

  • Be able to develop and sustain relationships with both internal and external customers and contacts.

  • Be able to construct well organised written communications, including letters and reports to meet business needs.

  • Demonstrate a confident and proficient phone manner to deal with clients.

  • Use good interpersonal skills, including questioning and listening.

  • Use judgement and experience of insurance matters to know when to seek help or advice from supervisor or other senior colleague.

  • Be able to prioritise and organise own workload.

  • Be able to work under pressure and within deadlines when required.

Job Type

If you want to apply, please send your cv to


Offer advertised by ATC Recruitment Worldwide

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Tel: +44-7725-467543

© 2019 by ATC Worldwide Partners.

Company number 08487020

Address: London, United Kingdom